Assisting Hands Home Care

56849 Grand River Avenue Suite 13, New Hudson

4.9 42 reviews

• Jacqueline Hotz ★★★★★ 2 months ago
  My mother's health has become more and more precarious with each year and each passing health crisis. It was clear that we were not able to provide her with care, on our own. The staff at Assisting Hands were (and are) our saviors. … More The administrative staff responds quickly to all questions; the care staff is simply outstanding. All of the in home care staff (including, but not limited to, the primary staff ofJenna and Nyla) are patient, kind, attentive, timely, responsive and absolutely reliable. We would be overwhelmed and lost without them.
• Katherine Ross ★☆☆☆☆ a month ago
  They started out good. However, it got worse and worse in only the few months we used them; December-February. Caregivers were not the best, only one or two used throughout the week several hours each day would be ok. Communication between … More the workers and the company non existing, which we had no idea. They either could not fill the schedule each day or people would call off. So you are stuck with no care at times. I was surprised to see my Mom with feces on her nightgown and herself and when I asked if they have given her a shower, she stated not for days, because of scheduling problems or the caregiver provided. Very disappointed! Didn't have these problems with previous companies.
• Sharon Mason ★★★★★ 2 months ago
  All of the caregivers from Assisting Hands have been top- notch, responsible individuals. They have treated mom with respect and patience. Each one has been a wonderful companion for her and a blessing for our family.
• jody kneip ★★★☆☆ 2 months ago
  Company nice to work for. If you have health issues and doctors notes doesn't matter. I worked with one client who did not want me to be let go. I guess what the client wants doesn't matter either.
• Mel Collins ★★★★★ 11 months ago
  Assisting Hands Home healthcare is an amazing company by far the greatest staff that care about their clients and they go over and beyond to ensure compatibility between the client and the caregivers. I highly recommend assisting
  , hands … More home healthcare five stars is not enough.
• Shaun ★☆☆☆☆ a week ago
  This was my first attempt at a job in healthcare but wow the disorganization here was insane. My previous career was in commercial truck driving. I have a DOT medical card and endorsements that required extensive background checks done … More by TSA. This is a very extensive screening process. So I had no doubt if I accepted the entry level pay, and showed my enthusiasm and passion to help others like my mother (who has dementia) I’d get this job.
  I was hired over the phone by Renee then hired 2 days later by Lori on indeed. Presumably these people both work in the same office and department. I had to tell Lori I was already hired. Very confusing.
  They called it a “group hiring process ” in the email and specified what to bring, what to wear for your badge photo, etc. I spent $125 to get my BLS certification (which is above their minimum CPR only requirement because I was enthusiastic and wanted to show I will go above and beyond), and about $120 in scrubs of the color they specified. Again because I assumed I already had the job and anything further that was required would have been specified. I had everything they had listed in the email.
  On the date and time of hire, I was the only person that showed up on time (early is on time, this was specified in the email), was attentive and flexible with my schedule, patients, driving, etc. The two other candidates answered text, yawned, showed up late, didn’t wear the correct uniform, refused to transport clients, one didn’t want to work with “fat gross men” (yes she said that, you’d think just that legal discrimination alone would have excluded her but didn’t) seemed inattentive, admitted to smoking weed, didn’t really pay any attention to Renee (HR) at all while she was speaking. I was honestly kinda shocked by it all lol. Mostly by discrimination against men that seemed to be OK at this company by HRs agreement with her statement.
  I was told there was a drug test on the day of hire, on site? This was never mentioned in the email which is no big deal I don’t do drugs but I was expecting a relinquishing form to take to a drug testing facility. Also a background check WAS mentioned in the email (a “instant one” “same day results” to my knowledge only law enforcement can do that accurately but apparently I didn’t even make it to that process despite already going over a schedule and a hire date?, I thought all this would be done in reverse lol). So not sure about the background check. When it came to the drug test they use the $5 CVS dipstick version just in their regular office. I thought that was extremely odd considering there is a very basic affordable established process for pre-employment drug testing (employer orders testing, you go to testing center with people trained to collect samples then it’s sent for GC/MS) and because this is a job of trust and integrity working with vulnerable individuals. GC/MS has been common for some 30+ years now. Not exactly the cup process you do with your teenager you think is smoking pot anymore…which also one of the candidates admitted to between her text and HR said that’s fine lol, I tried to explain how GC/MS is the gold standard and “dip” instant tests have been proven unreliable by pubmed and others if you want accurate results. I asked for a form to go to an actual drug testing facility and they refused. Combined this with the discrimination here I feel I should not waste anymore of my time and unfortunately money, and I said it was nice to meet you and I politely left.
  I would think you would invest $35 to accurately drug test people who will be working with vulnerable adults if it’s standard practice elsewhere like Home Depot.
  The drug test and backgrounds check was to be done AFTER I did my w2 btw lol. I have never been so confused in my life.
  I have an elderly mother with dementia and now I’m reconsidering allowing any HHC to care for my mother after this experience here.
  Good luck to anyone who has a male or overweight patient here.
• Linda Van Howe ★★★★★ 2 years ago
  Assisting Hands was an absolute lifesaver when it came to needing care for my mom. I look for 3 things in caregivers for mom: Compassion, Professionalism, Reliability. Assisting Hands was outstanding in all 3. The caregivers assigned … More really got to know my mom and cared for her like a family member. Communication was EXCELLENT, and I knew she was in good hands every night. This company is outstanding.
• Linda Nehasil ★★★★★ 2 years ago
  Every person we have come into contact with at Assisting Hands Home Care has been extremely helpful, patient and caring. They not only help my Dad, but my Mom and I as well, as their entire team are a pleasure to work with; answering any … More questions, arranging the schedule to best fit my Dad's needs, the caregiver actually helps my Dad with his physical therapy giving my Mom a break. It's been a relief to have them involved in my Dad's care.
• Paul Rosenthal ★★★★★ 3 years ago
  I personally know several of the staff at Assisting Hands Home Care and I am continuously blown away by their dedication to their craft. Every action, decision and thought are solely rooted in doing what is best for their clients and the … More families that love them. I cant think of a better place to entrust the care of a loved one than with Assisting Hands. Highly recommended!
• Cindy Mason ★★★★★ 3 years ago
  I have been working with caregivers for my Mom for almost 3 years now. Until I found Assisting Hands, I was always still in the middle of scheduling issues and other conflicts. I have just recently put Assisting Hands in charge of Mom's … More total schedule. It has been a dream come true. The level of care is outstanding and the way they manage Mom's schedule is seamless. I have total confidence in Assisting Hands providing excellent care for my Mom and would recommend them to anyone!
• Korina Laymon ★★★★★ 3 years ago
  Assisting Hands is a company that truly cares about the individuals that they serve. They are family oriented and hold their caregivers to a very high standard. If you are looking for someone to treat your loved one as their own family … More you should look no further! I am very proud to be a member of the Assisting Hands Caregiving Family!
• Cheryl Wegner ★★★★★ a year ago
  My experiences with Assisting Hands have been nothing short of exceptional. From day one….the hiring process….scheduling….human resource staff….communication….and above all….the clients that we serve. To be in service to attend to one’s … More needs in whatever capacity to show compassion to show kindness to show respect….all beautiful attributes that we as caregivers have tucked in our hearts to share with others.
• Stacey Grant ★★★★★ 3 years ago
  I have worked for assisting hands for a few months now and I can't speak. One bad word about them. They care about you and. They care about your family. They care about their clients. They're on time. Very professional In my experience … More since I've been working since 16, I'm now 42, this is the very first job that I have worked that I actually love. I don't consider them as clients I consider them as my family assisting hands is very patient and I would recommend this company to go in and take care of your loved ones assisting hands matches the caregivers with the client and that's a good thing and in my short period of time working for assisting hands. I have no complaints and I definitely don't plan on going anywhere else to work so once again, if you're looking for the best quality care for your loved one or loved one's, assisting hands is the best company to choose.You will not be disappointed with the services they have to offer along with the best care givers around.♥️💙
• Grazia Curcuru ★★★★★ 3 years ago
  After working for Assisting Hands for 3 months, I can tell it’s an agency I’m extremely proud to represent. I have been a caregiver for 4 years and it’s very rare to find someplace that cares so much for the clients we serve AND the staff. … More Health and safety is the top priority, for everyone, and that’s demonstrated through the agency’s action time and time again. The office staff are extremely responsive and helpful. Hours are extremely flexible, as a student I can work as much or as little as I want. And they do an excellent job of matching caregivers to clients that are local and will get along. Lots of incentive bonuses to pickup last minute shifts and ensure the clients have coverage.
• Jennifer Kochan ★★★★★ 2 years ago
  I am caregiver for Assisting Hands. Hands down this is the best Agency I have ever worked for, not only do they care about their clients they truly care about the caregivers. I’ve never had an employer who will go above and beyond to help … More you, literally help.
  An Employer you are happy to work for!!!
• Margaret Knowlton ★★★★★ 3 years ago
  Assisting hands is a great place to work for. They are always on top of everything and help you with any issues that may come up. Not only are they a great company to work for but the care they give the clients is truly amazing. We are … More all like one big family! I definitely recommend assisting hands to anyone from the services we offer to our clients to working with this amazing company!!!
• Frank Korczyk ★★★★★ 2 years ago
  Jennifer is one of our caregivers tending to our mother who has dementia. She is very caring, compassionate and loves to be with our mother. We as a family are very grateful for Jennifer as being a caregiver is not an easy job. Thank … More you Jennifer for the job you do.
• Kaylii Berney ★★★★★ 2 years ago
  By far the best company I have ever had the pleasure of working for. A company that cares about its clients just as much as it's caregivers speaks mass volumes. I cannot say enough pleasant things about the wonderful staff I work with … More in the office, they welcome you like family and make the wheels keep spinning! The diamond of the senior care world!
• Dawna Punnett ★★★★★ 3 years ago
  I have worked with many home care companies for my Mom & this one is by far the best for many reasons & the 1st one where I can actually not worry about the care she is getting from the caregivers to the schedulers to the coordinators … More to the owner! They all talk to me whenever I need them, work great together & do exactly what they say they'll do.
• Andy Coden ★★★★★ 3 years ago
  This company is well managed. When my mom needed temporary home care services on short notice, they were ready. They visited my mom at her rehab center, went to her home to make sure they understood my mom's needs and home environment, … More and then provided the caregivers my mom needed. All the caregivers were friendly and helpful.
• Kendra Burns ★★★★★ 3 years ago
  I witnessed compassionate service while visiting my grandma. The caregivers knew her preferences and many quirks and had the patience required for success in this role. Would recommend!
• Lee-Ann Bronikowski ★★★★★ 3 years ago
  They have amazing caregivers! The office staff and owners are so caring and responsive! They are great !
• Greg M ★★★★★ 3 years ago
  The best in the business and they truly care about your loved one! Everyone I met in the process was very helpful and sincere and they left a great impression upon me.
• Lori O'Brien ★★★★★ 3 years ago
  I was the sole caregiver for my mother the last two months of her life. I could NOT have done this without the loving help of Assisting Hands. This team of nurturers gave me peace, comfort and support through the wonderful care each of … More them provided. They allowed me to continue working and gave me much needed breaks from the physical and emotional exhaustion caring for a loved one in hospice takes. They were flexible and accommodating in our ever changing needs, sometimes in a moment’s notice! Everyone did their very best to help me in ever way possible. Brenda is amazing, compassionate and dedicated. Even the owner, Ben is wonderful and sincerely caring. They made the most painful and difficult situation bearable through their love and care. I will miss all of these wonderful people that have been so instrumental in carrying out my promise to my mother. I will forever be grateful for each of them. I would recommend this company without any hesitation.
• Dave Provenzola ★★★★★ 3 years ago
  Tom has helped me with my medical needs for the last 3 or 4 years.
  He is professional, efficient , and very knowledgeable. He really cares about his patients. I highly recommend !
• Deborah Wisser ★★★★★ 3 years ago
  Tom was a very kind and caring man. Greatly appreciate his assistance in getting my husband home! If needed I would most definitely call on him again!
• Helen Zenker ★★★★★ 3 years ago
  So I am one of the employees and have seen all sides of this business. I have had family members need care as well as provided care to other families. Out of every company I have worked for this is one that cares the most. In this business … More it is hard to be proud of a company you work for, and the support from not only Ben but the main office makes this the best care company I have ever worked for. For the first time in my career at Abbey Park Senior Living I am proud for the company I work for directly. If you want to work for a company that not only cares for the clients but the employees I would recommend Assiting Hands in a heart beat. We are treated with dignity, respect, and compassion. I am grateful to work here everyday and I am grateful in a company taking pride in the care they do. I want to thank them for giving me a place to not only grow professionally but personally as well. Thank you for everything and I look forward to many years of growth with this company.
• Becca Jackson ★★★★★ 4 years ago
  Assisting Hands is a great company to work for. The hours are flexible and the staff is amazing. Even when I'm not working, I want to be working to help our team as we grow in the community. Caregivers under our care provide the utmost … More service to our clients whether they are in their personal home or a facility.
• Patti Thompson ★★★★★ 3 years ago
  Assisting Hands is a great place to work!!!!! The staff are always there to help you in anyway!!!! I'm one of their home health care professional and being in this field for several years I can say Assisting Hands is the BEST company … More I've worked for!!!!